The Beauty Industry Is Broken And How You Can Help To Fix It
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Before getting to the 7 reasons why, here's the sad and happy truth.
Hundreds of businesses in beauty services and medical aesthetics are going to close down.
The sad part is that thousands of people are going to get scammed with unfulfilled packages. Many businesses are cashing out profits - the $3000 you paid for your package - even before they fulfill the service to you.
The happy part?
Those businesses deserve to close down anyway. They're not actually doing anyone any good by running a "soft ponzi".
So what's a "soft ponzi" and why do I call them that?
And the definition of a ponzi scheme (aka pyramid scheme)?
A fraudulent investment operation where the operator, typically a charismatic individual, pays returns to its initial investors from funds received from new investors. As such, the scheme collapses when the number of new investors dries up.
In the "soft ponzi", the early buyers of packages get subsidised and discounted packages (eg. $50 facials), which are paid for by future people who get scammed.
If you are not one of those early buyers, you are at higher risk of getting scammed if the business closes down.
Don't you also think it's crazy that this is something so prevalent? And that if you read the news you'll regularly see these "soft ponzi" places closing down?
To be fair, many of the owners started out as good people wanting to run a legitimate business. But they chose to copy the wrong business model.
Why does this happen and why do I say hundreds more are going to close down?
Package debt occurs when businesses sell packages. When someone sells you 10 sessions for $2,000 but you only did one session the day you purchased, they accumulate $1,800 of package debt.
As someone who has bought and sold businesses and looked at many businesses in the beauty space, it's a fact that the majority of businesses that sell packages accumulate package debt over time.
You might feel like you're getting a good deal when you buy a package that "doesn't expire", but you should instead see it as a package that can expire anytime.
The typical thing that happens is a business sells $100,000 a month, mostly in packages. If they only fulfil $70,000 a month, they start accumulating $30,000 of package debt. Because businesses optimise themselves for sales, they prioritise these two groups of people:
When going to beauty salons, you will may have a positive experience at the start. But, when you stop buying more packages (and they accumulated enough package debt), it gets hard for you to book a slot.
At some point, a business with enough package debt will break. The dirtiest part is that these businesses have pushy sales consultants who will sell you a package even if they know that are going to close down.
If you're not from Singapore, you might not know that TBL is a scheme that the government has provided as economic support during Covid-19. The government takes up to 90% of the risk share when the banks lend businesses money.
Despite this being a good scheme that helps many businesses, it's also going to make beauty businesses close down at some point.
Why?
Because most beauty businesses have terrible economics in the first place. They accumulate package debt at a discounted rate, which makes it hard for them survive in the long run.
TBL is delaying the inevitable.
So what happens when their current 3-year lease they signed for in 2020 expires? Do you think they're going to be ethical and extend the lease to continue fulfilling your packages?
Well - Look at the marketplace and news and you'll see how many of these places act.
Another widely known fact in the beauty industry. Businesses can sell these huge packages to people, accumulate $2,000,000 or more in package debt, and then shut down their company.
Since companies are usually Pte. Ltd. in Singapore, they have limited liability and no one can come for them for their personal assets.
The system encourages entrepreneurship and business which is good.
But, someone unethical can exploit that. They can close the place down, and move their machines, staff, and dirty tricks to another location. They slap on a new brand and "poof!", now they can start making money again.
As someone who has invested over $500,000 of my own money in marketing and marketing education, I can tell you that the aesthetics industry is extremely competitive for advertising.
Because of the hard-selling model that businesses use, they can spend a lot of money on advertisements.
If more and more money is spent on marketing, the money is going to come from somewhere. And that place is from selling packages and accumulating package debt.
Also, if you look at the marketing that most businesses are doing - they're what I'll call "Me Too!" or "One Up!" marketing. Here are some examples:
So what happens when these things come together?
More money is spent on boring and non-unique marketing. More package debt is accumulated.
Eventually, they crumble when they can't keep up with the competition.
The marketplace has changed. More people are leaving their jobs now. Manpower costs are going up.
If you have read this far down, you're pretty smart and i'll leave you with some questions to figure it out for yourself:
People have friends. When businesses do unethical things like hard-selling, negative word of mouth is generated.
When someone has a bad experience, they are likely to influence their friends to not visit the place.
In the early days, this can be disguised easily through fake Reviews (yes - a ton of our competitors have fake Google reviews). When it's a new brand with strong Google Reviews, people trust it.
But Singapore is a small country. When word starts spreading, it is a matter of time before the truth about how they do business gets exposed. When this happens, it gets harder for them to attract new customers.
That's you if you're reading this. People are starting to care about the truth. Of how things work.
With the rise of social media, information is flowing faster than ever before. Businesses that hard-sell packages and closed down are being exposed for what they really are - a Scam.
When people catch on, businesses that have been doing this for years will start to crumble because:
a) People stop buying packages
b) The hard-selling model is no longer as effective since people are now more aware
c) Businesses close down as they cannot keep up with the rising costs, loans and package debts.
So there you have it - my prediction of the death of hundreds of nails, hair, lashes, facials and medical aesthetics places.
But at the end of the day, it's actually a good thing that many of these businesses close down. Because they were going to close down anyway. If it drags on, more people will get scammed from unfulfilled packages.
No one wants these businesses around anyway. I can't be the only one that detests the predatory salespeople standing outside of shops approaching their "preys" with a "free gift", in hopes of selling them snake oil, right?
If you liked reading this article, you might like our next article:
"The Beauty Industry Is Broken And How You Can Help To Fix It"
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